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Customer Success Associate
Full-time🏢 Onsite Operations Rivers State, Nigeria Posted 11 May 2026
About This Role
Focus: Guiding new customers through onboarding, verification, and activation to ensure they become fully engaged and successful users of the platform.
Job Summary
We are seeking a customer-focused and detail-oriented Customer Success Associate to support new customers throughout their onboarding journey. In this role, you will help businesses complete their setup, verify required information, and provide personalized assistance to ensure they are fully activated and positioned to gain value from the platform. You will also gather customer feedback and identify opportunities to improve the onboarding experience.
Requirements
- Requirements
- Bachelor’s degree in Business Administration, Customer Service, Marketing, or a related field (or equivalent practical experience).
- Experience in customer success, account management, onboarding, client support, or operations.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to review information accurately.
- Highly organized and capable of managing multiple customer accounts simultaneously.
- Comfortable using spreadsheets, CRM systems, and digital communication tools.
- Problem-solving mindset with a passion for helping customers succeed.
- Preferred Qualities
- Patient and empathetic when assisting customers.
- Relationship-driven with a strong customer-first attitude.
- Proactive in following up and resolving issues.
- Able to identify process improvement opportunities and share actionable feedback.
- Comfortable working in a dynamic, fast-paced environment.
Why Join Spronet
🌍
Remote-Friendly
📈
Growth Path
🤝
Small Team
🚀
Ship Fast
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About Spronet.ng
Spronet is Nigeria's industrial commerce platform — connecting buyers, dealers, and manufacturers through transparent sourcing, negotiation, and trade tools. We're building the infrastructure for how Nigerian businesses do business.